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Frequently Asked Questions
Find answers to some of the most common questions below.
1. How can I track my order?
- Answer: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the courier’s tracking system. If you haven’t received a tracking email, please check your spam folder or contact our support team for assistance.
2. How long does it take to receive a response from customer service?
- Answer: We aim to respond to all inquiries within 24 to 48 hours during business days. Please note that response times may vary during holidays or peak seasons, but we will get back to you as soon as possible.
3. Do you offer international shipping?
- Answer: Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination. Please contact us directly for more details on international orders.
4. How can I contact your customer service team?
- Answer: You can reach our customer service team via email at [your email address], or through the contact form on this page. We are here to help with any questions or concerns you may have.
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